ITIL 服务经理考试指南 9.4 ITC – ITIL 流程联系 (1)
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下一篇 2008-06-26 21:49:00
/ 个人分类：ITIL 服务经理考试指南
9.4 ITC – ITIL流程联系
Page No. 2/ Section: The International Transportation Company Ltd
Line No. | Key Words | ITIL/Exam Content |
6 | “2200 of whom are drivers.” | Remote connection, SLM/UC, AVM, ITSCM,CAM, Security Management. |
17 | “point freight business in each other’s direction” | ITSCM opportunity. |
Page No. 2/ Section: Organization
Line No. | Key Words | ITIL/Exam Content |
1 | “almost identical way.” | AMV/ITSCM, resilience design. |
Page No. 3/ Section: Passengers
Line No. | Key Words | ITIL/Exam Content |
3 | “therefore maintains links with travel agents.” | SLM/AVM/CAM/ITSCM/Security. |
Page No. 4/ Section: Administration
Line No. | Key Words | ITIL/Exam Content |
2 | “paying regular employee.” | Security. |
Page No. 4/ Section: Human Resource
Line No. | Key Words | ITIL/Exam Content |
2 | “provide medical and psychological care.” | Security. |
Page No. 4/ Section: General
Line No. | Key Words | ITIL/Exam Content |
3 | “almost identical” | AVM resilience design/ backup |
Page No. 6/ Section: Office
Line No. | Key Words | ITIL/Exam Content |
6 | “fully transparent to users” | Challenge to implement SLM. Existing perception management. |
Page No. 6/ Section: Hardware
Line No. | Key Words | ITIL/Exam Content |
1 | “their configuration” | AVM. Resilience Design. Backup. |
Page No. 7/ Section:Orange
Line No. | Key Words | ITIL/Exam Content |
1 | “an obsolete model” | ITSCM/AVM/CAM issue. |
Page No. 7/ Section: Wide Area Network
Line No. | Key Words | ITIL/Exam Content |
1 | “an outside telecoms supplier” | SLM/UC |
3 | “the system does not seem to receive and process them” | SLM/SLA/AVM/CAM |
Page No. 7/ Section: Organization of IT
Line No. | Key Words | ITIL/Exam Content |
4 | “outsourced to various suppliers under maintenance contracts” | SLM/UC, Security Consideration. |
Page No. 8/ Section: Organization of IT
Line No. | Key Words | ITIL/Exam Content |
4 | “one employee” | AVM/CAM for one employee support mode. |
Page No. 8/ Section: Policy
Line No. | Key Words | ITIL/Exam Content |
2 | “emphasis on timeliness” | CAM/ Biz capacity demand.. |
10 | “the disappearance of internal boarders ofEurope” | CAM, Biz capacity. |
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