8.7 答题策略 - FM(2)
Question 7:
a) Your organisation has decided to introduce Cost Management for the first time. Outline the steps that will be required to plan and implement this function. (11 marks)
b) What skills will the new Cost Manager require to be successful in this role? (5 marks)
Answer Strategy: Process implementation + activities. Activities to come out the job description.
Question 8:
a) Describe the support tools that might be required to support a Cost Management function. Outline the purpose and functionality of each. (14 marks)
b) How would you justify the expenditure involved in purchasing such tools? (6 marks)
Answer Strategy: Activities link with Tool. Benefit for every major activities.
Question 9:
a) Produce a mission statement for a Cost Management function (4 marks)
b) Describe the benefits that will arise from a well run Cost Management function. (8 marks)
c) Describe the training that will be required for a new member of staff who is entering this Cost Management function. (8 marks)
Answer Strategy: Goal, benefits from activities, activities leads to training.
Question 10:
a) Under what circumstances would charging for IT services be an appropriate strategy for an IT services department? (10 marks)
b) Discuss the difficulties a Cost Manager might encounter when moving from a situation of costing services to one of charging for IT services. (10 marks)
Answer Strategy: Activities, budgeting and IT accounting before charging. Problems and difficulties.
Question 11
a) Produce an outline specification for a toolset to support ITIL-conformant costing and charging practices. (14 marks)
b) What criteria would you use when evaluating potential suppliers of a support tool? (6 marks)
Answer Strategy: From activities to tool requirements.
Question 12
List and briefly describe the items you would include in an audit of the cost management function for compliance to ITIL guidelines. (20 marks)
Answer Strategy: Outcome from FMIT and linkage with other process.
Question 13:
the operation of a cost management system covers many different activities. Produce a checklist of the ongoing activities differentiating between
1) Daily/Weekly
2) Monthly
3) Quarterly
4) Annually
(20 marks)
Answer Strategy: From Activities to allocation to different category.
