8.7 答题策略 - FM(1)
Question 1:
a) Your organisation is providing a desktop computing service. How will you calculate the overall costs of providing this service for the coming year? (14 marks)
b) On what basis might you recover these costs from your customers? (6 marks)
Answer Strategy: a) Budgeting/IT accounting and Charging. b) Pricing strategy; cost, cost plus, market prices, going rate and fix.
Question 2:
Your organisation has a well established cost management system.
a) What problems do you envisage in establishing a charging system? (8 marks)
b) Upon which other service management functions will you depend in setting up the charging system and why? (12 marks)
Answer Strategy: Problem of Financial Management for IT. And linkage with other process.
Question 3:
a) You have built a comprehensive cost model in preparation for introducing charging. What are the likely elements of the cost model? (10 marks)
b) Describe the charging options that are available if you wish to recover your costs. (10 marks)
Answer Strategy: a) Definition of cost model – TSHARP. b) Charging options: Cost, Cost Plus, Market Price, Going Rate, Fix.
Question 4:
a) Costs are simplified if grouped together into appropriate classifications. Describe the ITIL cost unit structure. (10 marks)
b) Describe the benefits, costs & problems of introducing a cost management culture into an IT environment. (10 marks)
Answer Strategy: Definition of cost unit – direct/indirect, optional capital, fix variable…
Problem/benefit/cost
Question 5:
What are the costs, benefits and possible problems associated with:
a) Costing (10 marks)
b) Charging (10 marks)
Answer Strategy: Cost/Benefits/Problem.
Question 6:
What are the costs, benefits and problems associated with:
a) costing IT Services (10 marks)
b) charging for IT Services (10 marks)
Answer Strategy: Difference between different centers.
