8.6 答题策略 - CAM(2)
Question 7:
Describe in detail five functions that are part of Capacity Management.
(5 x 4 marks)
Answer Strategy: D, I, M, A, D … D2
Question 8:
a) Outline the day to day and longer term activities that must be performed by an ITIL conformant Capacity Management function. (12 marks)
b) How would you judge the efficiency and effectiveness of such a function?(8 marks)
Answer: Monitoring AMIT, Incident/Problem, KPI, benefit,…
Question 9:
a) Define the main reports you would expect to produce as an ITIL-conformant Capacity Manager concentrating on frequency and intended audience, as well as technical contents. (10 marks)
b) What particular issues arise for a Capacity Manager with the expanded use of distributed, networked, desktop devices. (10 marks)
Answer Strategy: Capacity Reports – business, service, component level. Issues related to Business Service and Component Level
Question 10:
You have recently moved from a single mainframe. to numerous distributed systems and PC/fileservers. Your organisation is currently reviewing your Capacity Management function as many senior managers feel that the function is no longer required.
a) What arguments would you put forward in favour of retaining the function? (8 marks)
b) Which of the key elements of an ITIL-conformant Capacity Management function would be relevant to this new environment, and why? (12 marks)
Answer Strategy: Benefits. Business/Service/Resource.
Question 11:
Describe what is meant by each of the terms below and explain the important role each plays as part of an overall Capacity Management function:
a) Workload Management (5 marks)
b) Demand management (5 marks)
c) Application sizing (5 marks)
d) Resource Management (5 marks)
Answer Strategy: Same question as before.
Question 12:
a) produce a mission statement for a Capacity Management function. (4 marks)
b) Describe the benefits that will arise from a well-run Capacity Management function. (8 marks)
c) Describe the training that will be required for a new member of staff who is entering this Capacity Management function. (8 marks)
Answer Strategy: Goal/Benefit/Measures and major activities.
