ITIL 服务经理考试指南: 8.6 答题策略 - CAM(1)

上一篇 / 下一篇  2008-06-02 10:38:38 / 个人分类:ITIL 服务经理考试指南

8.6 答题策略 -  CAM(1)

 

Question 1:

Describe the process of building an Annual Capacity Plan.            (20 marks)

 

Answer Strategy: Based on Capacity Management process and plan content.

 

Question 2:

a)         What outputs would you expect from Capacity Management, and at what frequency?      (7 marks)

b)         What are the advantages and disadvantages of the different types of modelling that can be done?           (13 marks)

 

Answer Strategy:  Based on capacity management sub process to answer A2)

Modeling details: trend analysis (cheap-no response time), analytical (relative easy and fast, less accuracy ) , simulation (more accuracy) , baseline ( high cost),

 

Question 3:

Why should an organisation have a Capacity Management function?       (20 marks)

 

Answer Strategy: benefits

 

Question 4:

Describe what is meant by the following elements of Capacity Management.

1.         Performance Management

2.         Capacity Management Database

3.         Workload Management

4.         Application Sizing

5.         Resource Management

6.         Demand Management

7.         Modelling

8.         The Capacity Plan      (20 marks)

 

Answer Strategy: Check previous chapters.

 

Question 5:

Several years ago, your organisation’s IT department was largely mainframe. based.  You successfully moved your organisation away from “buying a bigger box when it becomes full” into formal capacity planning and management.  However, you are now aware that your organisational policy towards the distributed environment of PCs and UNIX boxes has reverted to this approach.

a)         What are the benefits of this approach?        (6 marks)

b)         What are the problems associated with this approach?        (6 marks)

c)         How might you justify a capacity management function for the distributed environment?            (8 marks)

 

Answer Strategy : Benefit/problem/experience – distribution issues.

 

Question 6:

Describe the:

i)          Benefits           (9 marks)

ii)         Costs   (6 marks)

iii)        Possible problems       (5 marks)

which are associated with introducing and running Capacity Management.

 

Answer Strategy: Check previous chapters.


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