8.3 答题策略 - RLM(2)
Question 7:
1. Define a Mission Statement for a Release Management Function (4 marks)
2. Discuss the benefits and problems that follow from
a) An on-demand software release policy
b) a “three monthly” software release policy (9 marks)
3. How would you measure the effectiveness and efficiency of Release Management function (7 marks)
Answer Strategy: Goal; pros/cons analysis of on-demand vs release policy. Based on activity and output to evaluate the effectiveness and efficiency.
Question 8:
a) Produce an job description for Release Manager, working in an organisation where this element of ITIL has not previously been implemented. (8 marks)
b) What skills would the post holder need? (5 marks)
c) Produce a detailed set of objectives for the Release Manager ongoing activities (7 marks)
Answer Strategy: check General Concept for job description + activities.
Question 9:
a) Describe the main elements of the Release Management (6 marks)
b) What benefits can be derived as a result of adopting formal Release Management process (7 marks)
c) What are the likely costs and problems in an organisation that does not have formal Release Management (7 marks)
Answer Strategy: Activity; Benefits; use benefit to develop the cost.
Question 10:
a) Outline the various software release strategies suggested within the ITIL guidance. Under what circumstances would each be appropriate. (12 marks)
b) How would a Release Manager formally ascertain the effectiveness and efficiency of his/her function? (8 marks)
Answer Strategy: different types of release strategy and pros/cons; activities/KPI.
