8.3 答题策略 - RLM(1)
Question 1:
Describe in detail the following release types:
Delta release
Urgent release
Package release
Full release (4 x 5 marks)
Answer Strategy: Please check the RELEASE MANAGEMENT chapter.
Question 2:
What are the:
a) costs (4 marks)
b) benefits (8 marks)
c) possible problems (8 marks)
of implementing and running a Release Management function based upon ITIL?
Answer Strategy: PPT, Benefits, Problems.
Question 3:
Describe in detail the following release types
Delta release
Full release
Package release
Urgent release
as part of the description, explain under what circumstances each might be the most appropriate. (4 x 5 marks)
Answer Strategy: please check Release Management chapter.
Question 4:
a) List and briefly describe the items you would include in an audit of the Release Management function of an IT department for compliance to ITIL. (14 marks)
b) Write an outline Job Description for a Release Manager (6 marks)
Answer Strategy: Output of release management. Standard job description of ITIL role in General Concept chapter.
Question 5:
a) Describe a set of objectives Release Manager (10 marks)
b) Describe how Release Management functions can provide a valuable contribution to application development projects. (10 marks)
Answer Strategy: Goal for question a. Activities for question b.
Question 6:
a) Describe the steps which must be taken to build and implement a new software release to a widely distributed group of customers. Use diagram(s) to help illustrate your answer, where appropriate. (14 marks)
b) What problems might you, typically, encounter? (6 marks)
Answer Strategy: user your experience for question a + Release Management activities. Problem for question b.
