8.2 答题策略 - COM (2)
Question 7:
a) Describe in detail the main duties of a Configuration Manager in an organisation which already has an ITIL-conformant Configuration Management function. (10 marks)
b) How can a CMDB be used to support Contingency Planning? (10 marks)
Answer Strategy: Start from Configuration activities: Control, Status Account, Verification and Audit. Improve. List activities of contingency planning process and build the linkage.
Question 8:
a) Your company has a widely distributed (UK) client/server architecture delivering corporate and other IT services. What Configuration management data do you think is required and why? (14 marks)
b) Who will require access to this information and why? (6 marks)
Answer Strategy: PPT for questions A.
Question 9:
Why is configuration management so important? (20 marks)
Answer Strategy: Goal. Activities. Benefits. Linkages with other process. What happen without it.
Question 10:
Define the following terms, giving examples to clarify your answer.
a) Configuration item
b) Baseline
c) Relationship
d) Attribute
e) Variant
(4 marks for each)
Answer Strategy: Please check previous chapters.
Question 11:
a) Describe the documented procedures that will be required throughout the entire organisation to help ensure that the Configuration Management Database is kept up to date. (12 marks)
b) Explain where automation might be used to assist in this process. (8 marks)
Q3 - Paper 1 - Jul 1996
Answer Strategy: Integrity issue of CMDB. CMDB control activities.
Question 12:
Your IT director has just made the following statement:
“Configuration Management Databases are always out of date and hence a costly overhead giving very little benefit to the organisation and consequently we are not going to bother with one”.
In an effort to change your IT Director’s opinion detail the arguments/examples you would put forward to convince him/her that:
a) CMDBs can be kept up to date (6 marks)
b) CMDBs can be cost justified (6 marks)
c) CMDBs are beneficial to the organisation (8 marks)
Answer Strategy: A – processes for control. B. Benefits and impact.
Question 13:
Discuss the following two statements:
a) All five service support functions require the CMDB to be fully effective. (10 marks)
b) The CMDB requires Change Management (10 marks)
Answer: Check previous chapters.
Question 14:
a) Configuration Management is becoming more important in today’s IT Industry. Explain why this is so. (10 marks)
b) What measures can an organisation introduce to help ensure that a Configuration Management Database (CMDB) is kept up to date? (10 marks)
Answer Strategy: GOAL, ACTIVITIES, LINKAGES, BENEFITS. Integrity and status accounting.
