ITIL 服务经理考试指南: 6.5 IT SERVICE CONTINUITY MANAGEMENT (2)
上一篇 /
下一篇 2008-05-10 12:59:17
/ 个人分类：ITIL 服务经理考试指南
6.5 IT SERVICE CONTIUITY MANAGEMENT (2)
IMPLEMENTATION PLANNING
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
SCM011 | IMPLEMENTATOIN PLANNING | D3 | Emergency Response Plan, Damage Assessment Plan, Salvage Plan, Vital Record Plan, Crisis Management and PR plan. |
INVOCATION ISSUES
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
SCM012 | INVOCATOIN ISSUES | D3 | -Crisis management team decide 3rd party recovery. -Plan is available both in office and home -Key information to team member: location of plan; key actions and decision points; contact details of crisis management team -Lead time of setup recovery site - need quick decision -Considering of invocate: damage; length of unavailability; potential of business impact with timing; special requirements. -Communication, contact information -Activities: retrieval backup, retrieval essential documents: people move; contact vendor - Logs and breaks are required. |
其中关键点是，CIO或者IT管理层没有权利启动INVOCATION PLAN。只有CRISIS MANAGMENET TEAM，或者具体说，BUSINESS的决策者才可以决定。
INVOCATION涉及大量的财力和人力，是重要的公司决策，需要BUSINSS来决定。
IT SCM PLAN
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
SCM013 | INVOCATOIN ISSUES | D3 | -Crisis management team decide 3rd party recovery. -Plan is available both in office and home -Key information to team member: location of plan; key actions and decision points; contact details of crisis management team -Lead time of setup recovery site - need quick decision -Considering of invocate: damage; length of unavailability; potential of business impact with timing; special requirements. -Communication, contact information -Activities: retrieval backup, retrieval essential documents: people move; contact vendor - Logs and breaks are required. |
PROCESS LINAKGE
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
SCM014 | PROCESS LINKAGE | D3 | SLM->SCM: Obligations AVM->SCM: Risk reduction measures COM->SCM: Core Infrastructure CAM->SCM: Capability needs CHM->SCM: Ensure regular review of ITSCM through Change Management SD/IM -> Historical data |
RESPONSIBILITY
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
SCM015 | RESPONSIBILITY | D3 | Normal: - Board: initiate bcm, resources, policy, direct/authorize - SM: ITSCM, Accept deliverables, communication/Awareness, Integration - M: Analysis; Define deliverables; Contact Vendor; Manage Test, review and assurance - PM Job - L: develop deliverables; Vendor negotiation; test, review, assurance, procedures. Crisis - Board: Crisis Management, Corp decisions, External Affairs - SM: Co-ordination; direction and arbitration; resource authorization ( in crisis, some rights from to SM) - M: Invocation; leadership; site management; liaison and reporting - T: Task execution, team member, site liaison. |
这里归纳了IT SCM团队在平时和危机时的各自责任。
RISK REDUCTION MEASURES
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
SCM016 | RISK REDUCTION MEASURES | D3 | Backup, SPF, Outsourcing, Resilient, Security control, Suppression systems, Process improvement. |
导入论坛
引用链接
收藏
分享给好友
推荐到圈子
管理
举报
TAG:
