ITIL 服务经理考试指南: 6.3 FINANCIAL MANAGEMENT FOR IT SERVICE (2)
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6.3 FINANCIAL MANAGEMENT FOR IT SERVICE (2)
PRICING METHOD
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
FM011 | PRICING METHOD | D2 | cost, cost plus, going rate (internal), market price(external), fixed price. |
这里提出了五种不同的部门见收费的定价模式。
TCO
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
FM012 | TCO | D2 | Total cost of ownership - lifecycle cost of an item, rather than just the visible capital expenditure. |
TIED/UNTIED
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
FM013 | TIED/UNTIED | D2 | Tied Customer – Customer don’t have choice, Untied Customer – Customer have choice. |
这里指客户是否有能力选自外部的IT服务商，还是必须使用内部的服务部门。
BENEFITS
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
FM014 | BENEFITS | D3 | Budgeting: sufficient funds, meet service level, early warning of over spend IT Account: decision support; business decision, justify IT expense, plan/budget confidence, demonstrate under/over spend, ROI, opportunity cost Charging, formal evaluation of IT service, recover cost, influence. . |
COST ELEMENT
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
FM015 | COST ELEMENT | D3 | Real example under cost type. |
COST UNIT STRUCTURE
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
FM016 | COST UNIT STRUCTURE | D3 | TSHAP ->Direct/Indirect absorbed / unabsorbed indirect -> service. |
这里谈到了COST的不同类型的分类的方法，从按TSHAPE来分，到按直接，间接，可吸收，不可吸收，知道按服务来分。
DEPRECIATION
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
FM017 | DEPRECIATION | D3 | Measure of reduction of useful economic life of a fixed asset. - Straight line, Reducing balance, by usage. |
DIRECT/IN-DIRECT COSTS
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
FM018 | DIRECT/IN-DIRECT COST | D3 | Direct - clearly attributable to single customer. Indirect/Overheads - shared. Unabsorbed Overheads - indirect cost, can not be apportioned to a set of customers. |
PROBLEMS
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
FM019 | PROBLEMS | D3 | Input: information dependency, staff, IS strategy, capacity plan, senior support, tools output: response to behavior. change, Process: over complex and high cost. |
RELATIONSHIP
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
FM020 | PROBLEMS | D3 | SLA->FM: Expectation/Obligations FM-SLA: Charging policy, cost FM-CAM: Cost COM->FM: asset/cost info. |
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