ITIL 服务经理考试指南: 6.2 CAPACITY MANAGEMENT(2)

6.2 CAPACITY MANAGEMENT (2)

RESOURCE MANAGEMENT

基因代码	知识点名称	记忆等级	知识点内容
CAM008	RESOURCE MANAGEMENT	D2	The method used in allocating, monitoring and controlling financial, technical and human resource.

WORKLOAD MANAGEMENT

基因代码	知识点名称	记忆等级	知识点内容
CAM009	WORKLOAD MANAGEMENT	D2	Monitoring and measuring workload changes as part of Capacity Management

BENEFIT

基因代码	知识点名称	记忆等级	知识点内容
CAM010	BENEFIT	D3	Cost saving, Deferred expenditure, Economic provision, Planned Buying, Reduce risk, forecast quality, application lifecycle.

CAPACITY PLAN

基因代码	知识点名称	记忆等级	知识点内容
CAM011	CAPACITY PLAN	D3	Introduction (Scope, Method), Assumptions, Management Summary, Business Scenarios, Service Summary (Current, forecast), Resource Summary (Current, forecast), Options for improvement, Cost, Recommendation.

CDB

基因代码

知识点名称

记忆等级

知识点内容

CAM012

CDB

CDB – CAPACITY DATA BASE

The database contain business, service, technology, financial and utilization data, which will be used by all the sub-process of Capacity Management.

值得注意的是CDB 并非属于 CMDB。

CSF

基因代码	知识点名称	记忆等级	知识点内容
CAM013	CSF	D3	business forecast, IT strategy plan, technology, cost effective, linkage with other SM, plan and implement