ITIL 服务经理考试指南: 6.1 AVAILABILITY MANAGEMENT (4)
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6.1 AVAILABILITY MANAGEMENT (4)
AVM KEY OUTPUT
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
AVM022 |
AVM KEY OUTPUT |
D3 |
Design criteria (Availability & recovery), Resilience techniques (Kind of design), Targets of A,R,M, Reports, Monitoring, Availability Plan
- Summary: Availability Plan, Design, Target, Monitoring, Report |
浓缩再浓缩的结果为：AVAILABILTIY PLAN， DESIGN，TARGET， MONITORING 和 REPORT。
BENEFITS
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
AVM023 |
BENEFITS |
D3 |
Single ownership, design, cost justified, support SLA, I/P, Business/User perspective, failure reduced, proactive, IT add value. |
算是比较标准的BENEFIT。
BUSINESS REQUIREMENT FOR IT AVAILABILITY
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
AVM024 |
BUSINESS REQUIREMENT FOR IT AVAILABILITY |
D3 |
VBF, Downtime, Business Impact loss service, Quantitative AV Requirements, service hours, Importance of different working period, security requirements.. |
COST
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
AVM025 |
COST |
D3 |
PPT + Accommodation cost. |
PPT 在前几章提过，指的是PROCESS，PEOPLE，TOOL。
PROBLEM OF IMPLEMENTATION
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
AVM025 |
PROBLEM OF IMPLEMENATION |
D3 |
Ownership, Value vs S.S, Needs, Process Oriented, Empowerment.
Other problem: People, Tool, Process (Other process as inputs) |
这里 VALUE VS SS 指在企业实施了SERVICE SUPPOT 的基础上，如何让企业认识到继续事实SERVICE DELIVERY 流程的价值。这是 SERVICE DELIVERY 流程所面对的普遍问题。
RELATIONSHIP WITH OTHER PROCESS
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
AVM026 |
RELATIONSHIP WITH OTHER PROCESS |
D3 |
->SLM (Targets), ->AVM(SLA)
->IT SCM(Design /CFIA), -> AVM(Business Impact Analysis/VBF)
->FM( Cost of Non-Availability, justification), -> AVM(Cost estimation of AV Plan)
->CAM(CFIA + Resilience Needs), -> AVM (Capacity for Resilience Needs)
->CHM(Planned Maintenance Regime), ->AVM (Service Availability impact due to planned change)
* Should be same as releasing management schedule for preventative maintenance. |
这里先将一些流程和AVM的联系简单的介绍以下。以SLM 为例。“->SLM” 指从AVM 输入SLM。“->AVM”指从SLM 输入到AVM。
后文将有章节将所有流程的输入输出的联系，一一列出，供大家复习使用。
SECURITY MANAGEMENT VS AVAILABILITY MANAGEMENT
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
AVM028 |
SECURITY MANAGEMENT VS AVAILABILITY MANAGEMENT |
D3 |
IT security policy owned and maintained by Security Management - Accountable. In execution of security policy, Availability Management Plays an important role - Responsible within overall Availability Design. |
WHY AVM
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
AVM029 |
WHY AVM |
D3 |
IT stops, business stops.
AVM -> Customer satisfaction / Market Reputation |
AVM 是知识点相当多的一节。所以列在SERVICE DELIVERY 的开头。
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