ITIL 服务经理考试指南: 5.3 CONFIGURATION MANAGEMENT (2)
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5.3 Configuration Management (2)
Major Activities of Every CON Activities
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM009 | Major Activities of Every CON Activities | D2 | Identification-See CON008 Control – See later sections. Status Accounting - CI status; baseline and release; latest software version; owner for status change; change history; open problem/RFC; Configuration verification and audit -; before SW releasing; before/after changes; after recovery; after implementation of CM; Random check; unauthorized CI |
Identification的内容在前面已经提过。Control的内容将在后节讲到。STATUS ACCOUNT的内容，也可进一步简化到：CI/BASELINE/SOFTWARE/OWNER/CHANGE。以帮助记忆。
Verification and Audit可以从记住BEFORE，BEFORE/AFTER，AFTER的内容开始，再加RANDOM CHECK和Unauthorized CI。
On Going Control Process
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM010 | On Going Control Process | D2 | Register new CI; Update CI; Update RFC with CI; Update and archive CI; Protect integrity; Update CMDB |
Software and Document Libraries
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM011 | Software and Document Libraries | D2 | A controlled library is a collection of software or documents CI of known type and status. |
关键字：controlled library；software or documents；known type and status.注意和DSL相区别。
Variants
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM012 | Variants | D2 | Different CI with slightly different version number. But those different CI might need change together. |
Variants是很容易考的内容。一定要能够举例证明，以说明某个CI和某个CI属于Variants.
Asset Management vs Configuration Management
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM013 | Asset Management vs Configuration Management | D3 | Asset Management: Accounting process for monitoring depreciation on assets. It can be a basis for configuration management system. Configuration Management: go beyond asset management. Relationship of CI. Status, CI regarding RFC.. |
考生要会阐述Asset Management和Configuration Management的关系和区别。关键在于，Asset Management是Configuration Management的基础。但Configuration Management的范围更广。在进行Configuration Management的流程实施时，是否有良好的Asset Management可以作为一个前提优势。这种题目，在案例分析中特别适合。
BENEFITS
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM014 | BENEFITS | D3 | - Providing accurate information on CI and their documentation. - Controlling valuable CI. - Facilitating adherence to legal obligations - Helping with financial and expenditure planning - Making software change visible - Contributing to contingency planning - Supporting and improving Releasing Management - Improving security by controlling the version of CI in use. - Enabling the organization to reduce the use of unauthorized software - Allowing the organization to perform. impact analysis and schedule Change safely, efficiently and effectively - Providing problem management with data and trends. |
D3级的内容。不要求强记。同样可以通过通用内容中的方法推导出来。
Configuration Management Plan
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM015 | Configuration Management Plan | D3 | - Purpose, Scope and Objectives of COM - Related policies, standards and processes specific to support group - CM R&R - CI Naming conversion - schedule and process for performing CM activities - interface with 3rd party; internal and external - CM design - License, archiving - Planned configuration baseline, major Release, milestones, workload and resource plan for each stage. |
之所以归到D3是因为有很多ACTIVITY的内容在里面。并且考到的可能性不大。
PROBLEMS
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM016 | PROBLEMS | D3 | Wrong CI level; Lack of analysis/design; over ambitious; lacking commitment; Bureaucratic perception; Routine circumvented; Process are inefficient; unrealistic expectation to tool; tool is inflexible; isolation implementation; unrealistic expectation to COM; poor control. |
其中有不少CONFIGURAITON MANAGEMENT特有的问题，如CI LEVEL，需要注意。
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