ITIL 服务经理考试指南: 5.3 CONFIGURATION MANAGEMENT (1)
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5.3 Configuration Management (1)
GOAL
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM001 | GOAL | D1 | Provide a logical model of infrastructure or a service by identifying, controlling, maintaining and verifying the versions of Configuration Items (CIs) in existence. Account for all the IT assets and configuration within the organization and its service. Provide accurate information on configurations and their documentation to support all the other Service Management Process Provide a sound basis for Incident Management, Problem Management, Change Management and Releasing Management Verify the configuration records against the infrastructure and correct any exceptions. |
以其他流程为参考，一般一个流程只有一段简单明了的GOAL的定义。不过在CONFIGURATION MANAGEMENT一章中，居然提供了两段GOAL。于是，我们不得不将其全部列出。务必全部记住。
另外，如何可以简单记住Identifying, Controlling, Maintaining, Verifying ? 这里有个诀窍：ICMV – I SEE MUSIC VEDIO。喜欢音乐电视吗？那就记住了。
CI Relationships
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM002 | CI Relationships | D1 | Physical relationship: Part, Connect, Use Logical relationship: copy; relate; used by |
CI的关系是很容易考到的内容。不但要记，还要会举例。其中以PHYSCIAL RELATIONSHIP由为重要。
ACTIVITIES
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM003 | ACTIVITIES | D1 | Planning; Identification; Control; Status accounting; Verification and auditing |
CONFIGURATION MANAGEMENT的ACTIVITY清晰，归为D1级的内容。这里也有个诀窍可以帮助记忆：People, I Can See the VAn –老乡们，我看见货车了。P – Planning, I – Identification, C- Control, S – Status accounting, VA – Verification and auditing.另外，这类的Status Accounting要和财务管理中的IT Accounting相区别。
CI Lifecycle
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM004 | CI Lifecycle | D2 | Registered; Accepted; Installed; Withdrawn |
CMDB
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM005 | CMDB | D2 | Logical model contains all CI of infrastructure |
Configuration Baseline
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM006 | Configuration Baseline | D2 | A configuration baseline is a snapshot of a group of CIs taken at a specific point in time. |
记忆关键字：snapshot; a group of CIs
Definitive Software Library/DSL
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM007 | Definitive Software Library | D2 | DSL - The library in which the definitive authorized version of all software CI are stored and protected. |
DSL在前节已有提及。这里再次强调。关键字：definitive authorized version
CI Identification
基因代码 | 知识点名称 | 记忆等级 | 知识点内容 |
COM008 | CI Identification | D2 | - Configuration structure and selection of CI - CI Types and life-cycle - CI relationship (part, connect to, use) - identification of software and document libraries - identification of configuration baseline - Naming conversion - Labeling CIs. Attributes |
在OGC的书本中，并没有将ATTRIBUTE作为IDENTIFICATION中的一个阶段。但在其他ITIL书籍中，是包括确认CI的ATTRIBUTES。所以也将它收在这里。另外，需要掌握ATTRIBUTE的定义。
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