ITIL 服务经理考试指南: 5.1 CHANGE MANAGEMENT (3)
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5.1 CHANGE MANAGEMENT (3)
CHANG MANAGEMENT AND CONFIGURATION MANAGEMENT
这里强调一下在实施中，CHANGE MANAGEMENT 和CONFIGURATION MANAGEMENT 的关系。
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
CHM010 |
Change Management and Configuration Management |
D3 |
Change Management and Configuration Management are best planned and implemented concurrently. |
INPUT
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
CHM011 |
INPUT |
D3 |
ACTIVITY： RFC, CMDB, FSC. |
OUTPUT
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
CHM012 |
OUTPUT |
D3 |
ACTIVITY：FSC/PSA, Updated RFC, CAB meeting minutes and actions, Change Management Reports. |
流程的INPUT和OUTPUT 是很重要的内容。但之所以定义为D3级的内容是因为INPUT/OUTPUT 可以从ACTIVITY 中推导出来。
PROACTIVE CHANGES
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
CHM013 |
PROACTIVE CHANGES |
D3 |
Reducing cost, Improving Service |
PROACTIVE CHANGES 的价值就两点：成本和服务。
SCOPE OF CHANGE MANAGEMENT
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
CHM014 |
SCOPE OF CHANGE MANAGEMENT |
D3 |
Hardware; communications equipment and software; system software; 'live' applications software, all documents and procedures associated with the running, support and maintenance of living systems. |
OUTSOURCING OF CHANGE MANAGEMENT
|
基因代码 |
知识点名称 |
记忆等级 |
知识点内容 |
|
CHM015 |
OUTSOURCING OF CHANGE MANAGEMENT |
D3 |
Owner of change management process
Change control and payment mode
Change impact to overall cost
Integrity of system
Security
CAB member |
以上是将CHANGE MANAGEMENT 外包时需注意的一些关键因素。
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