- [日志] ITIL 服务经理考试指南: 6.1 AVAILABILITY MANAGEMENT (3) 2008-04-30
- [日志] ITIL 服务经理考试指南: 6.1 AVAILABILITY MANAGEMENT (2) 2008-04-29
- [日志] ITIL 服务经理考试指南: 6.1 AVAILABILITY MANAGEMENT (1) 2008-04-28
- [日志] ITIL 服务经理考试指南: 6.0 SERVICE DELIVERY 2008-04-28
- [日志] ITIL 服务经理考试指南: 5.6 SERVICE DESK (2) 2008-04-27
- [日志] ITIL 服务经理考试指南: 5.6 SERVICE DESK (1) 2008-04-26
- [日志] ITIL 服务经理考试指南: 5.5 PROBLEM MANAGEMENT (2) 2008-04-25
- [日志] ITIL 服务经理考试指南: 5.5 PROBLEM MANAGEMENT (1) 2008-04-24
- [日志] ITIL 服务经理考试指南: 5.4 INCIDENT MANAGEMENT (3) 2008-04-23
- [日志] ITIL 服务经理考试指南: 5.4 INCIDENT MANAGEMENT (2) 2008-04-22
- [日志] ITIL 服务经理考试指南: 5.4 INCIDENT MANAGEMENT(1) 2008-04-21
- [日志] ITIL 服务经理考试指南: 5.3 CONFIGURATION MANAGEMENT (2) 2008-04-20
- [日志] ITIL 服务经理考试指南: 5.3 CONFIGURATION MANAGEMENT (1) 2008-04-19
- [日志] ITIL 服务经理考试指南: 5.2 RELEASE MANAGEMENT (2) 2008-04-18
- [日志] ITIL 服务经理考试指南: 5.2 RELEASE MANAGEMENT (1) 2008-04-17
- [日志] ITIL 服务经理考试指南: 5.1 CHANGE MANAGEMENT (3) 2008-04-16
- [日志] ITIL 服务经理考试指南: 5.1 CHANGE MANAGEMENT(2) 2008-04-15
- [日志] ITIL 服务经理考试指南: 5.0 SERVICE SUPPORT 5.1 CHANGE MANAGEMENT (1) 2008-04-14
- [日志] ITIL 服务经理考试指南: 4.3 文件格式 4.4 本章总结 2008-04-13
- [日志] ITIL 服务经理考试指南: 4.2 实施 2008-04-12
- [日志] ITIL 服务经理考试指南: 4.1 流程 (2) 2008-04-11
- [日志] ITIL 服务经理考试指南: 4.0 通用内容 & 4.1 流程(1) 2008-04-10
- [日志] ITIL 服务经理考试指南: 3.3 D1/D2/D3 记忆等级 2008-04-09
- [日志] ITIL 服务经理考试指南: 3.2 基因学习法的假设和核心 2008-04-09
- [日志] ITIL 服务经理考试指南: 3.0 基因学习法 & 3.1 必要性 2008-04-08
- [日志] ITIL 服务经理考试指南: 2.2 考试的价值 2008-04-07
- [日志] ITIL 服务经理考试指南: 2.0 &2.1 考试简介 2008-04-06
- [日志] ITIL 服务经理考试指南: 1.4 本书的基本结构 2008-04-05
- [日志] ITIL 服务经理考试指南: 1.3 本书的特别之处 2008-04-04
- [日志] ITIL 服务经理考试指南: 1.2 本书的对象 2008-04-03
- [日志] ITIL 服务经理考试指南: 1.0&1.1 写作背景 2008-04-02

